AI Strategy, Automation & Governance for New Zealand and Australian Businesses.
We help small and medium businesses implement AI confidently — improving productivity, cutting manual work, and building sustainable operations.
Automate repetitive tasks like scheduling, data entry, follow-ups, and reporting so your team focuses on what matters.
Replace time-consuming workflows with intelligent automations that run 24/7 without human intervention.
Deploy AI-powered tools that respond to customer enquiries instantly and consistently, day or night.
Equip your team with AI tools and training that amplify their capabilities without increasing headcount.
Get a structured, prioritised plan for AI adoption — tailored to your business size, industry, and goals.
Ensure your AI use is ethical, compliant, and aligned with NZ and Australian regulatory expectations.
We design and implement workflow automations that eliminate bottlenecks and free your team to focus on growth.
A structured assessment of your operations to identify the highest-value AI opportunities and build a clear action plan.
Frameworks, policies, and guardrails to ensure your AI adoption is compliant, ethical, and risk-managed.
Purpose-built AI assistants, agents, and tools designed around your specific business processes and customer needs.
Strategic guidance and fractional AI leadership to align your technology investments with long-term business goals.
Practical workshops and capability-building programs that give your team the confidence to use AI effectively.
A complimentary 30-minute consultation to understand your business, goals, and challenges.
We map your workflows and identify the highest-ROI opportunities for AI implementation.
Our team designs, builds, and deploys solutions tailored precisely to your operations.
Ongoing monitoring, refinement, and strategic support to ensure sustained results.
I'm a Business Support Manager at Pinnacle Life Insurance in Auckland, with over nine years of experience across the New Zealand insurance and utilities industries — including roles at IAG, Mercury NZ, and TeleTech. I've spent my career inside the operational reality of business: managing workflows, supporting underwriting and claims, and identifying where manual processes create unnecessary friction.
Over the past year I've been building real-world AI automation projects using Power Platform and AI-driven tools — reducing repetitive manual tasks, improving data accuracy, and creating scalable workflows that support business growth. I hold a strong commercial background developed across NZ's insurance and utilities sectors, which gives me a practical, business-first lens when approaching automation and AI adoption.
AI Empire Lab exists because most small businesses in New Zealand and Australia don't have access to the kind of practical, operations-level AI expertise that actually makes a difference. I'm not here to sell you a strategy deck. I'm here to understand how your business works, find where AI can genuinely help, and build it with you — clearly, responsibly, and without the jargon.
9+ years across NZ insurance and utilities — Pinnacle Life, IAG, Mercury NZ — with hands-on experience in underwriting support, claims, and operational workflows.
Building automation with Power Platform and AI tools to reduce manual processing time, improve accuracy, and create workflows that scale with your business.
Commercial background across NZ insurance and utilities, combined with strong operations management experience in regulated, process-driven industries.
Practical, no-jargon guidance built on real operational experience — not theory. Recommendations grounded in what actually works inside a business.
Every engagement is designed for real operators — practical, affordable, and structured to deliver results from day one.
No lock-in contracts. No hidden fees. We work alongside you with clear scope, honest timelines, and full visibility.
We measure success by business results — time saved, costs reduced, operations improved. Not by tools deployed.
Discover 10 practical opportunities to save time and reduce costs with AI — tailored for NZ and Australian small businesses.
Download Free Checklist ›// Free PDF download · No email required
Book a free 30-minute discovery call. We'll identify whether an AI Audit or a full automation programme is the right next step for your business.